As a CEO/leader, you've likely heard the term "accountability" thrown around in countless leadership seminars, books, and articles. However, true accountability goes beyond mere buzzwords and requires a deep understanding of its core principles. In my 25 years' experience in building teams (and companies), I've discovered that genuine accountability occurs when an individual takes full ownership of the outcome and has complete control over the inputs.
We have seen too often that "accountability" is given to someone however they are constrained to truly own the outcome. They own the result but really don't control all the inputs. If that is the case, they are not accountable.
Consider the story of Sarah, the Head of Professional Services of a mid-sized technology firm facing a crucial project launch. With deadlines looming and the team behind schedule, the atmosphere was thick with anxiety. Rather than assigning blame or deflecting responsibility, Sarah stepped forward, involving herself deeply in recalibrating the project's timeline and replacing and re-allocating resources where they were most needed. She held daily check-ins and provided clear, consistent communication across departments. When the project launched successfully, it was not just a win for the company but a testament to what accountability in leadership looks like: ownership, initiative, and hands-on problem-solving.
So, how can you, as a leader, cultivate true accountability within your organization? Here are three tips to get you started:
Lead by example: Demonstrate accountability in your own actions and decisions. Admit when you've made mistakes and take responsibility for the outcomes.
Empower your team: Give your employees the tools, resources, and authority they need to take ownership of their work. Trust them to make decisions and support them along the way.
Create a culture of ownership: Encourage a mindset shift from "It's not my job" to "How can I contribute to the solution?" Celebrate individuals who take initiative and own their outcomes.
Remember, true accountability is not about assigning blame or punishing failure. It's about creating an environment where individuals feel empowered to take ownership, learn from their experiences, and drive positive results. By embracing the true meaning of accountability, you'll not only become a more effective leader but also inspire your team to reach new heights of success.